Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel BusGrow services and when you are entitled to a refund. It supplements and is incorporated into our Terms of Service. Payments are processed by Stripe, Inc. Refunds are issued to the original payment method through Stripe.

1. Types of Charges

• Monthly service subscriptions. Ongoing outreach, follow-up, appointment setting, and communication services billed on a recurring monthly basis.
• Setup fees. One-time onboarding, script preparation, list building, and integration work.
• Project or custom-scope fees. Defined-scope engagements documented in a written statement of work ("SOW").

2. Cancellations

Ongoing services are month-to-month unless a longer term is stated in your SOW. You may cancel at any time by sending written notice to busgrow@gmail.com. Cancellations take effect at the end of the current billing cycle; you will not be charged for the next cycle. Services already performed and the current cycle's fees are not refundable except as described in Section 3.

3. Refund Eligibility

• Duplicate or erroneous charge. Full refund of the incorrect amount, typically within 5–10 business days.
• Service not started. If you cancel before onboarding begins and no work has been performed, you may request a full refund of that specific charge within 7 days of the payment.
• Service materially not delivered. If BusGrow fails to deliver a scheduled deliverable stated in your SOW for reasons within our control, you may request a pro-rated refund for the undelivered portion.
• Setup fees. Non-refundable once onboarding work has begun.
• Completed work and appointments already generated. Non-refundable.
• Custom-scope projects. Governed by the refund terms in the applicable SOW; if the SOW is silent, the general rules in this Policy apply.

4. How to Request a Refund

Email busgrow@gmail.com with (a) the name on the account, (b) the business name, (c) the invoice or Stripe receipt number, (d) the charge date and amount, and (e) a brief description of the reason. We will acknowledge your request within 3 business days and respond with a decision within 10 business days. Approved refunds are processed to the original payment method via Stripe; the time it takes for the funds to appear depends on your card issuer or bank (typically 5–10 business days).

5. Non-Refundable Circumstances

• Dissatisfaction with results where BusGrow has performed the agreed activity.
• Client-caused delays, unavailability, or failure to provide requested materials.
• Cancellation after a billing cycle has already begun and work has been performed.
• Third-party pass-through costs (e.g., calling minutes, list purchases) already incurred.

6. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at busgrow@gmail.com within thirty (30) days of the charge — most issues can be resolved quickly and informally. Filing a chargeback with your bank or card issuer before contacting us may result in suspension of services and recovery of any chargeback fees from you. We will cooperate in good faith with any legitimate dispute.

7. Free Trials and Promotional Credits

BusGrow does not currently offer free trials. Any promotional credit or discount applied to your account is non-refundable and has no cash value.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Changes will not apply retroactively to charges made before the change.

9. Contact

BusGrow · busgrow@gmail.com · 704-719-7105 · 123 Main Street, Your City, ST 00000, USA.